Frequently Asked Questions

Archive 2021-2022



Those employed in one or more graduate staff positions (Graduate Teaching Assistant, Graduate Lecturer, Graduate Professional, and Graduate Research Assistant) which carries a minimum of 0.50 FTE/half-time/20 hours per week or more and graduate students with fellowships administered as assistantships on the West Lafayette campus (check Quick Facts here if you are unsure how your fellowship is administered) are eligible for the partially-funded graduate staff medical insurance plan.

Download Anthem's Sydney Health App for a quick way to manage your medical plan (find care, check costs, see claims, view digital ID card, and get support). Click Here for a quick video overview.

Frequently Asked Questions (FAQs)

How to update contact information

To update your contact information with AHP, log into your account and click My Account, then "View/Edit My Info" and follow the instructions. 

You must also update your information with Purdue University to ensure ID cards, explanation of benefit letters, and other notifications about your student health insurance get to you.

All Graduate Staff:

Click Here for instructions on updating Success Factors.

Domestic Students:

Log into myPurdue and go to the Academics page, then click the section with the contact information that needs updated and follow the instructions to make edits.

International Students:

Log into myISS and navigate to "F-1 and J-1 Student Services", then "Address Update (U.S. Residential)".

Note: All international students and scholars must maintain a valid local address at all times, updating changes within 10 days.

Quick Reference

Human Resources Graduate Staff Enrollment Site - This is the main information site for an overall look at all the graduate staff benefits, including health insurance, leaves, and retirement programs.

Graduate Staff Employment Manual

Find a Provider

Click here for instructions on finding a doctor

Click here to find a dentist

Click here for information on LiveHealth Online - Mental health visits covered 100%

(Visit with a doctor, psychiatrist, or therapist from your smartphone, tablet, or computer)

Enrollment Assistance

How Insurance Works

Benefits Resources

Mental Health Information


Medical Claim Form

Prescription Claim Form

Vision Claim Form (out-of-network providers only): To download a claim form, go to and log in or click Individual & Family, then click Forms under the "Support" column.  Choose your state, and then scroll down to Claims and select the Blue View Vision Out-of-Network Claim Form. You may instead call member services at 1-866-723-0515 to request a claim form.

Mobile Apps

Compliance Notices

Benefits & Cost

Vision & Dental


Please be advised that due to high call volume, Academic HealthPlans is experiencing higher than normal wait times.


Academic HealthPlans, Inc.
P.O. Box 1605
Colleyville, TX  76034


Anthem Blue Cross and Blue Shield
PO Box 105187
Atlanta, GA  30348-5187
24/7 Nurseline

Student eligibility, International student requirements (e.g., immunizations, waiver process)

Purdue University Student Health Center


VSP Vision Care

Graduate staff eligibility

Human Resources - Benefits


Delta Dental
P.O. Box 9085
Farmington Hills, MI  48333-9085

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected